Responsible gambling

Keeping play safe and enjoyable is important. This page explains the practical tools, behaviours and steps you can use to stay in control of your gambling. If you feel your play is becoming less fun or more stressful, small changes can make a big difference.

Responsible Gambling

Responsible gambling means setting limits, knowing the signs of harm and using available tools to manage play. It is okay to take breaks, reduce your activity, or ask for help at any time. We support players making informed, comfortable choices about their play.

Tools to Help You Play Safely

We offer several measures you can use immediately to reduce risk and protect your balance:

Deposit limits — set daily, weekly or monthly maximums on how much you can add to your account.
Time-out / cool-off — short breaks that suspend account activity for a defined period so you can step away.
Self-exclusion — longer-term or permanent account closure options for players who want to stop access for a prolonged period.

If you don’t see the exact tool you need in your account area, contact support to discuss options that fit your situation.

Recognising the Signs of Problem Gambling

Noticing changes early helps you act before problems grow. Warning signs include:

Increasing time spent gambling or difficulty cutting back.
Chasing losses or regularly betting more than you planned.
Using gambling to escape stress, anxiety or other problems.
Borrowing money, missing bills or neglecting responsibilities because of gambling.
Hiding gambling activity from family or friends.

If any of these sound familiar, consider using limits, taking a time-out or talking to a trained advisor.

How to Set Limits

Practical steps you can take right now:

Decide on a clear budget for gambling that you can afford to lose, then convert it to daily, weekly or monthly deposit limits.
Use the account settings or cashier to apply limits when available. If limits aren’t visible, contact live support to request them.
Set wagering, loss or session limits if offered; smaller, realistic limits are easier to maintain.
Remove saved payment methods or use restricted payment options to reduce impulse deposits.

Write your limits down and treat them as non-negotiable. If you break them once, consider tightening them further or choosing a time-out.

Self-Exclusion and Time-Outs

When play needs to stop for a while, these options can help:

Time-out — a short-term suspension (hours to weeks) to take an immediate break and reset habits.
Self-exclusion — a longer-term measure that blocks access to your account for months or years and can include removal from marketing lists.

To start a time-out or self-exclusion, use the account responsible gambling area or contact support. Staff can guide you through the process and confirm what happens to your account, funds and access during the exclusion.

Where to Get Support

If you want independent advice or someone to talk to, consider contacting a local support service or a recognised gambling support organisation. Trained advisors can offer confidential guidance, practical tools and support plans tailored to your situation.

If you ever feel at risk of harming yourself or someone else, contact emergency services immediately.

If You Are Concerned About Someone Else

Supporting someone who is struggling can be difficult. Practical ways to help include:

Speak calmly and without judgement; focus on specific behaviours and their impact.
Encourage them to set limits, take a time-out or seek professional support.
Offer to help with practical steps: removing payment methods, encouraging self-exclusion, or finding a local support service.
Protect your own finances and boundaries; avoid lending money or covering losses.

Frequently Asked Questions

How quickly can I set or change limits?
Many limits can be applied instantly through your account. For any request that requires manual handling, support can explain timing and next steps.

What happens to my account balance during a self-exclusion?
Specific account handling differs by situation. Support will explain how remaining funds are managed and any verification needed to process a withdrawal after an exclusion is requested.

Who should I contact if I need immediate help?
Use the site’s live support to discuss responsible gambling tools and urgent account changes. If you need medical or mental-health emergency help, contact local emergency services without delay.

Taking control of your play is a sign of strength. Use the tools here, reach out when you need to, and remember that support is available whenever you choose to ask for it.